In one week, I am launching the first 2 episodes of my audio book and podcast serial, The Dauntless Gambit! …

the tl;dr = I am announcing the launch of a creative project that has been in the works for quite some time, and is now ready! I present to you… The Dauntless Gambit is a sci-fi espionage action-drama written as a novel and being released as a FREE serial! Starting…

BEFORE YOU READ: I’ve built a whole new project unlike anything I’ve done before — a fiction podcast/book written and produced by me! Go see how I’m applying the skills of design to a whole different type of medium and give my series a try!

It’s been 2 years since we started blogging on #design and #servicedesign, Megan Erin Miller and I. A lot has changed in service design, and also in the Medium publishing platform. Having said that, I wanted to put together a list of our top 15 post, all free for those…

How do you predict, and then shape, the behavior of a population? Or better, how do you design for something that is the collection of countless touchpoints or “products” that are interlinked, each with their own vastly different user-experience. Service design is singularly centered on the human experience. We call…

Remember, this is *design* led, not designer led. There’s nothing that says a culture has to be led by, or even contain, designers for this to work. I didn’t invent these keys; quite the opposite. They were taught to me over many, many years in successful, and unsuccessful, companies. …

“Here fishy fishy fishy. Here fishy fishy fishy.” If you’ve ever been fishing, don’t tell me you’ve never whispered that to the waters below. If you’re working in the technology, software, or startup industry, you are probably neck deep in the idea around offering ecosystems. Companies increasingly want to expand…

I’ve spent the last 5 years working slowly on becoming more and more of an embedded service designer after moving from predominantly UX. And with the popularity of the Practical Service Design community, I have fielded a lot of questions from people. …

That’s right. Practical Service Design is launching our very first online class, “Intro to Practical Service Blueprinting.” To celebrate our pre-enrollment launch, we wanted to share a behind-the-scenes peek at what’s gone into the making of our first online course. The backstory 🕰️ During the fall of 2015, Megan and I were preparing…