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It’s time to get Practical!

Hello! After many months (years?!) of prep, Megan Miller and I are here to announce the evolution of Practical Service Design into… 🔥➡️ Practical by Design ⬅️🔥 ✅ Bigger mission ✅ Bigger content ✅ Bigger goals! 📣 “Practical by Design presents a new practical way of working, developed on the job from real-world challenges with the aim to transform our work, our careers, our organizations, and our customer’s success. We want to enable you to make bigger impact — faster! — to address the unprecedented challenges we are facing in today’s world.” 📣

1 min read

It’s time to get Practical!

Hello! After many months (years?!) of prep, Megan Miller and I are here to announce the evolution of Practical Service Design into…

🔥➡️ Practical by Design ⬅️🔥

✅ Bigger mission
✅ Bigger content
✅ Bigger goals!

📣 “Practical by Design presents a new practical way of working, developed on the job from real-world challenges with the aim to transform our work, our careers, our organizations, and our customer’s success. We want to enable you to make bigger impact — faster! — to address the unprecedented challenges we are facing in today’s world.” 📣

👉 Go read the blog post ✏️, watch the video 📽, and we can’t wait to see you in the practical future of work together!

https://blog.practicalservicedesign.com/a-new-era-for-getting-practical-by-design-cabc4d18bde9

Published in MURAL XR

·Jul 28

MURAL’s Adventure in the Collaborative Frontiers of XR

In June of 2022, MURAL set off on an adventure in creating virtual worlds of collaboration, connection, and creativity in the Horizon Worlds platform with a 2-week public collaborative “games for work” jam. At its core, MURAL is a company whose mission is to connect people with each other, with their inner creativity, and to facilitate collaboration so that the great, wonderful, and hopeful ideas people have make it into the world. …

18 min read

MURAL’s Adventure in the Collaborative Frontiers of XR

Apr 9, 2021

Mural, Vision, and the Ship of Theseus

Are you ready for a Vision-themed career move announcement? I know I am. “You are familiar with the thought experiment ‘The Ship of Theseus’ in the field of identity metaphysics?” 7 years ago, I arrived in Silicon Valley for the first time, leaving small-town Utah to try and do something…

3 min read

Published in The Dauntless Gambit

·May 25, 2020

Making the Serial Issue 1: Episode Production Workflow

In one week, I am launching the first 2 episodes of my audio book and podcast serial, The Dauntless Gambit! …

Writing

13 min read

Making the Serial Issue 1: Episode Production Workflow

Published in The Dauntless Gambit

·May 18, 2020

Announcing my new site and original serial-fiction podcast! The gambit starts June 1st!

the tl;dr = I am announcing the launch of a creative project that has been in the works for quite some time, and is now ready! I present to you… The Dauntless Gambit is a sci-fi espionage action-drama written as a novel and being released as a FREE serial! Starting…

Podcast

7 min read

Jul 22, 2018

How you’ve been getting the Bootstrap grid all wrong—and how to fix it.

No grid is perfect. Some grids are useful. A long time ago, in a galaxy far far away, I wrote 3 articles on Bootstrap. They have amassed a staggering 1.5 million page views. 😮 I wrote them after hanging out in the Bootstrap IRC channel for a few weeks, and…

CSS

7 min read

How you've been getting the Bootstrap grid all wrong-and how to fix it.

Published in Practical by Design

·Oct 17, 2017

Essential Practical Service Design Reading

It’s been 2 years since we started blogging on #design and #servicedesign, Megan Erin Miller and I. A lot has changed in service design, and also in the Medium publishing platform. Having said that, I wanted to put together a list of our top 15 post, all free for those…

Service Design

4 min read

Published in Practical by Design

·Jul 18, 2017

Three Analogies For the Aggregate Nature of Service Design

How do you predict, and then shape, the behavior of a population? Or better, how do you design for something that is the collection of countless touchpoints or “products” that are interlinked, each with their own vastly different user-experience. Service design is singularly centered on the human experience. We call…

Service Design

8 min read

Published in Practical by Design

·May 19, 2017

5 keys to creating a design led culture — in 500 words

Remember, this is *design* led, not designer led. There’s nothing that says a culture has to be led by, or even contain, designers for this to work. I didn’t invent these keys; quite the opposite. They were taught to me over many, many years in successful, and unsuccessful, companies. …

Jobs To Be Done

4 min read

5 keys to creating a design led culture — in 500 words

Published in Practical by Design

·May 18, 2017

The grimy buildup on the glass walls of your customer experience aquarium

“Here fishy fishy fishy. Here fishy fishy fishy.” If you’ve ever been fishing, don’t tell me you’ve never whispered that to the waters below. If you’re working in the technology, software, or startup industry, you are probably neck deep in the idea around offering ecosystems. Companies increasingly want to expand…

Service Design

14 min read